Privacy Policy

Ariadne Coordination | ABN: 59 691 467 973

Last updated: May 2025

Ariadne Coordination ("we", "us", "our") is committed to protecting the privacy and confidentiality of all personal information we collect and handle. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

As a provider of NDIS Support Coordination and Plan Management services, we understand the sensitive nature of the information we handle and take our obligations seriously. By using our website or services, you consent to the practices described in this policy.

We may collect the following types of personal information:

• Full name, date of birth, and contact details (phone, email, address)

• NDIS participant number and plan details

• Health, disability, and functional information relevant to your supports

• Financial information required for Plan Management services

• Information about your goals, support needs, and living circumstances

• Details of your nominated representatives, family members, or carers

• Communication records including emails, phone calls, and meeting notes

• Website usage data collected through cookies and analytics tools

We collect personal information in the following ways:

• Directly from you during intake, consultations, or service delivery

• From the NDIS Commission, myplace portal, or other government agencies (with your consent)

• From your nominated representatives, family members, or carers

• From service providers involved in your support network

• Through our website contact forms and enquiry submissions

• Through email, phone, or video call communications

We use your personal information to:

• Deliver NDIS Support Coordination (Level 1 and Level 2) and Plan Management services

• Communicate with you about your NDIS plan and supports

• Coordinate with service providers on your behalf

• Process and manage invoices and NDIS funding claims

• Meet our obligations under the NDIS Act 2013 and NDIS Practice Standards

• Improve our services and respond to your feedback

• Comply with legal, regulatory, and reporting obligations

We will not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With NDIS service providers involved in delivering your supports (with your consent)

• With the NDIS Commission or NDIA as required under the NDIS framework

• With your nominated representative, guardian, or plan nominee

• With our professional advisors (e.g. accountants, legal counsel) under strict confidentiality

• Where required or authorised by Australian law

• In an emergency where disclosure is necessary to protect your safety or the safety of others

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your information is stored securely using encrypted digital systems and access is restricted to authorised personnel only.

We retain your personal information for as long as required to deliver our services and to meet our legal and regulatory obligations. When no longer required, information is securely destroyed or de-identified.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or outdated information

• Withdraw your consent to the collection or use of your information (where applicable)

• Make a complaint if you believe your privacy rights have been breached

• Request that we do not use your information for direct marketing purposes

To exercise any of these rights, please contact us using the details provided in Section 9 below.

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This data is collected in aggregate and does not personally identify you. You may disable cookies through your browser settings at any time, however this may affect your experience on our website.

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Ariadne Coordination

Email: info@ariadnecoordination.com.au

Phone: 0420 293 563

Website: ariadnecoordination.com.au

We will respond to all privacy enquiries within 30 days.

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner

Website: www.oaic.gov.au

Phone: 1300 363 992

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

Ariadne Coordination is committed to protecting your privacy and handling your information with the utmost care and respect.